Total Managed Print
Our Total Managed Print Service means that you and your users only need to think about the piece of paper that comes out of whatever devices they have, we do everything else.
Our role as the MPS provider is to handle everything else like toner supply and replacement, servicing of the equipment, fleet management, meter readings, consolidated billing, comprehensive management reporting and the collection and recycling of the device at the end of its useful life.
Printer Repairs can provide this MPS experience to you, tailored to your business and with all the benefits of pro-active e-maintenance.
Benefits of Total Managed Print
- Continuous live monitoring of your print devices to maximise uptime and pre-empt issues
- Faults diagnosed and wherever possible fixed remotely before they impact your business
- Engineers dispatched to your site without you even having to call
- Parts automatically dispatched ready for engineers to install and get you running on their first visit
- Consumables delivered to you before you run out
- Accurate remote meter readings taken without you having to do them
- Recording of errors as they occur so device and fleet performance optimised
- Software updates delivered without interruption
- Minimised demands on your internal IT support as Printer Repair pro-actively manage all your printing, copying and scanning devices
The Printer Repair Difference
- We guarantee clients a percentage uptime across all devices at all locations.
- We guarantee a response time, typically four hours but as our client reviews often demonstrate we regularly out perform these SLAs
- We phone ahead to say when you can expect us
- If a technician is called to your premises for any reason, he or she will take the time to thoroughly check the whole device as part of our preventative maintenance programme
- We produce a quarterly report detailing your fleet's performance, print volumes, call out and response times so you know how we are doing, every step of the way
Because we have a pro-active remote managed print services capability and an established UK-wide infrastructure of qualified and highly trained technicians, we are able to offer you a unique service experience that can be tailored to your needs. A few extras that make a big difference are:
