Peace of mind
When choosing Printer Repairs you are placing your care in the hands of one of the UK's most experienced service teams. We are a national account support agent for Ricoh UK and HP Service Partners, and arguably the most experienced eCopy and managed print support team in the United Kingdom.
Support infrastructure
- UK wide service cover with offices in London, Birmingham and Manchester
- Average of 10 years experience per engineer
- Microsoft MCP, MCSE, MCSA
- All engineers are HP Canon, Ricoh, Kyocera, Uniflow, Safecom, eCopy, and INVU certified
- Dedicated IT and Software Support Centres in London, Manchester and Birmingham
Service covers the following
- Call centre operating 7am to 7pm our first line of support for end users no matter what the issue
- Remote diagnostics & proactive e-maintenance monitoring allowing proactive advice on fleet utilisation and proactive issue management often resolving issues within 30 minutes.
- Regular preventative maintenance
- Proactive advice on print fleet utilisation and proactive issue management within the fleet. This ensures the fleet is always at its maximum efficiency.
- Loan replacement equipment within 24 hours when required
What this means for you
- Industry leading response times and first time fix rates
- Average response times under 4 hours (under 2 hours within central London,central Birmingham and central Manchester)
- 90% first fix rate and 98% uptime across your printer fleet
- No call routing - a person answers your phone call
- A 'can do' attitude in doing everything can to serve our customers
- Real people doing a real job, delivering real customer service
